Customer Support Officer - Norwegian Speaker in Malta, Malta

Ferratum Malta Direct Employer

As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution. Ferratum Bank p.l.c. is a wholly owned subsidiary of Ferratum Oyj and a credit institution licensed by the Malta Financial Services Authority, allowing all Ferratums products and services to be passported to EEA member states. This license has been passported to 12 (Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Latvia, Norway, Poland, Slovakia, Spain and Sweden) of the 25 countries the Group operates in.Ferratum is a pioneer in digital and mobile financial services technology, currently operating in 25 countries, offering a variety of financial services including: digital consumer and business lending; mobile banking services; white label and partnered mobile bank platforms.Ferratums Mobile Bank, launched in 2016, is an innovative digital bank for smartphones offering a range of banking services, including real time digital payments and transfers, within a single app.
CSOs role is in assisting the on boarding process for new customers, assisting the operational processes for new and existing customers, charge of development, cancellation of customer deposit accounts (current account, savings account, term deposit account) and responsible for all customers processes.

Job tasks

    • Provide superior professional customer service whilst dealing with all enquiries regarding the companys products and services;
    • Ensure that companys accounts are opened per the companys product and service guidelines;
    • Building a rapport with the customers whilst addressing any issues relating to any of the companys products;
    • Identify selling opportunities after analysing the customers needs;
    • Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).


Requirements

    • Fluent in both English and Norwegian oral and written. Additional languages will be a benefit.
    • Previous working experience in a similar environment is a plus.
    • Computer skills.
    • Team player and customer oriented.
    • Willingness to learn and expand horizons.


We offer

    • The opportunity to work in a dynamically international evolving company;
    • Opportunities for growth, realization of own ideas and further training;
    • Professional and attentive environment;
    • Other company benefits (performance-based bonus scheme,company events, gym card, transport solution for night shifts whenever the public transport is not available, relocation incentive for non-residents in Malta, internal development training sessions).
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive. Joining Ferratum you will:
• feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement • join a fast and growing international finance company • enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture • be offered a competitive salary, benefit packages and other additional perks • have fun at work.

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--